Orders and product questions
Tell us what you are interested in, the size of your animal, and where the parcel would be going. We will confirm stock, postage and the total before you pay anything.
Returns and damaged parcels
If something has arrived damaged, email us a photograph of the parcel and the item. If you would like to return an unused item, tell us the order date and what you would like to send back. Our shipping and returns page has the details.
Wholesale
We work with a small number of independent shops and groomers. If that sounds like you, write to the same address with a little information about your business and we will send our trade sheet.
Postal address
We are a small workshop rather than a walk-in shop. If you need to send something by post, email us first and we will give you the current address.
Hours
Monday to Friday, 9am–5pm. We are slower at weekends, but we do check messages.